Case Study

Mishawaka contractor growing frustrated with Verizon's One Talk voice service

The Challenge

After dealing with various support issues with Verizon with them being unable to make any changes to their main call menu. Couple that with Verizon deleting their main business phone number, this contractor business in Mishawaka, Indiana decided enough is enough.

The Solution

Already being a fully managed IT client of 574 Technologies, asking us to look at their current phone system was a straightforward request. After hearing about all the nonsense that they were dealing with their current vendor, we knew we could help. They ultimately opted for a cloud hosted PBX with some new Yealink T53w handsets. With our solution, we could easily set up the call menu and call routing to meet their needs and they know they will get prompt and expert support anytime they reach out with phone questions. An added benefit is saving nearly 50% over their previous service!

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