Our Supported Technology Platform
These are minimum standards for hardware and software that you need to have in place in order for us to meet Our Service obligations. We will update this list from time to time as certain technologies age and other technologies are released and tested by us. If an item requiring support does not meet our Minimum Standards, it will be at our sole discretion whether we charge you for any time incurred for supporting that item. Please note that all virtualization and cloud technologies require active vendor support agreements/licensing, even if listed below.
Servers
Dell, HP, Lenovo, or Carbon Systems with the following characteristics:
- Redundant PSU
- Warranty: Current
- CPU: Intel Xeon
- RAM: 16+ GB
- OS: Windows Server 2016+
- Storage: RAID
- Dell iDRAC, HP iLO or similar
Computers
Business or Enterprise models with the following characteristics:
- Make: Dell (Optiplex, Latitude, Vostro, Precision) / Microsoft Surface / HP (Pro, Elite & Z Series) / Lenovo (ThinkPad / ThinkCentre) / Carbon Systems Laptops or NUCs
- Warranty: Current
- CPU: Intel i5+, 8th Gen+
- RAM: 8+ GB
- Storage: 256+ GB Solid State Drive (SSD)
- TPM for Full Disk Encryption
Phone Systems
Phone systems support is best effort and requires a vendor support agreement.
Firewalls/Routers
- Meraki MX
- Untangle Hardware (not BYOD)
- Netgate
- Sophos
- Fortigate
Switches
- Meraki MS
- Unifi
- Aruba HPE (Instant On or not)
- Datto
- FortiSwitch
Wireless Access Points
- Unifi UAP
- Meraki MR
- Datto AP
- Aruba Instant On
- FortiAP
Email, Productivity Platforms
- Microsoft 365 for Business
- Google Workspaces
Mail Clients
- Microsoft 365 - Outlook 365 Desktop app, Outlook mobile app on iOS/Android
- Google Workspaces - Gmail web client, Gmail moble app on iOS/Android
Cloud Platforms
- Microsoft Azure
- Amazon Web Services
Operating Systems
- Windows 10 Pro and up
- Windows Server 2016 and up
On Premise Storage
- Synology
- QNAP
Virtualization Technologies
- Hyper-V
- VMware
Camera Systems
Camera systems are not supported. If a vendor support agreement is in place, we will act as a liason between the client and the vendor.